Cancellation Policy

Cancellation Policy

We do require a £15 deposit for your appointment.

It is completely refundable whenever you choose for any reason unless you do not turn up or cancel within 2 WORKING days (Tuesday-Saturday 9am-5pm) We will keep this deposit and you will have to pay another if you want to book another appointment.

Without a deposit, you cannot make an appointment. 

We do not swap Grooming appointments for small services.

 This is for regular customers and new customers that want to/already are booking regularly, If for some reason you do not want to continue your grooming experience with us, you can ask for this deposit holding fee back.

if you have any questions please feel free to call us!