Flea Policy

PARASITE AND FLEA POLICY 

Will you groom my dog if he/she has fleas or ticks / other parasites? 

If you discover your dog has fleas before your appointment, please let us know as soon as possible. We will rearrange appointments for dogs with fleas wherever we can to prevent contamination. If the dog arrives at their appointment with fleas we will reject the dog and you must pay the full price of your appointment.

We always check your dogs for fleas before bathing and if we do discover your dog has fleas before bathing, we may turn them away to prevent contamination.  you will not get a refund.

It is possible, however, that we only discover fleas on your dog when bathing or grooming has already commenced. In this instance, we will not continue to groom your dog, and we will call you back to collect your dog to prevent contamination of other dogs getting fleas. 

If we discover a tick on your dog’s coat during a groom, our groomers are trained to remove ticks with a tick-removal tool and they will do so to try and relieve the dog from discomfort. Due to the nature of the parasite and the way they attach to the dog’s skin, we cannot always guarantee that 100% of the tick is removed in the salon and you may need to seek further advice from a vet. 

We will always call to contact the primary person on file, plus any other contacts we have for your pet before carrying out any tick removal, however, if we cannot reach you we will perform the process required for the welfare of the dog - this may be to not continue the groom, to groom avoiding the affected area or to remove the tick and the decision is at the groomers discretion. 

Please note, that there may be additional charges if additional time is required to perform a groom due to ticks being present. 

If we suspect your dog is suffering from any other form of parasite, we will contact you as soon as possible. We may apply the same policy for our ill or infirm dogs or as per the flea policy above. When booking an appointment with us you are agreeing to the terms above.